School Policies > Reporting a Concern

If a parent has a concern and/or complaint below please find the appropriate protocols established to address these matters.   All matters of concern must be first addressed at the building level with the Principal.

Concern/Complaint Process:

• Request a meeting to discuss any concerns first with the Principal or complete a formal Complaint Form that will be forwarded to the Principal for review and follow up.
• Some concerns/complaints may require documenting.  Complaint forms can be requested at the Reception Desk in the school's main lobby or from any school administrator.
• Principal reviews complaint/ concern and contacts the parents within 48 hours.  Serious concerns are prioritized and responded to sooner.
• If the matter is not resolved to the satisfaction of the parent on the school level, a parent can contact CSEE's Regional Director at Victory Schools, Inc. at 212-786-7900. 
• If a parent is not satisfied with the response from Victory Schools, Inc. a parent can bring their concern/s to the CSEE Board of Trustees by addressing a letter to Victory Schools, Inc.  C/O Nadine Burns-Lyons, 111 West 57th Street Suite 525 New York, NY 10019.

In efforts for building administrators to respond to any concerns, it is important that parents follow the appropriate protocol to address school-related matters.